Frequently Asked Questions

Where do you deliver?

We currently deliver to addresses in the United Kingdom.

How much is delivery?

Available delivery options and charges are shown at checkout before you place your order. They may vary by product and supplier.

When will my order arrive?

Estimated delivery times are shown at checkout where available. We will send you a dispatch confirmation when your order ships. Delivery estimates are not guaranteed.

Will everything arrive together?

Not always. Some items are sent directly by our Shopify Collective suppliers, so items in the same order may arrive in separate parcels.

Can I cancel or return an order?

For most UK online purchases, you can tell us you wish to cancel within 14 days of receiving the goods. Please read our Refunds & Returns policy for the full process and any applicable exceptions.

What if an item arrives damaged or incorrect?

Email support@sandygo.store with your order number and details of the problem. We will explain the next steps.