Privacy Policy

This policy explains how personal information is handled when you visit or buy from this online store. The store is operated by Sandygo.store. For privacy questions or requests, contact support@sandygo.store.

Information we handle

When you browse or place an order, information may include your name, contact and delivery details, order and payment-related details, communications with us, and device or website-usage information. Payment information is handled through the payment services used at checkout; we do not need your full card details to fulfil an order.

Why we use information

We use information to operate the store, process payments and orders, arrange delivery, handle returns and customer enquiries, protect the store against fraud and misuse, and meet legal and accounting obligations. These activities generally rely on fulfilling our contract with you, complying with legal obligations, or our legitimate interests in running and protecting the business, as applicable. Where consent is required for marketing or optional cookies, we ask for it and you can withdraw it.

Who receives information

Shopify provides the ecommerce platform for this store. We may share information needed to provide our services with payment providers, delivery services, customer-support and other service providers. When you buy a product supplied through Shopify Collective, relevant order and delivery details are shared with the supplier so they can fulfil the order. We may also disclose information where required by law. The providers and suppliers involved depend on the products and services you use.

Cookies and marketing

Our store uses cookies and similar technologies for functions such as the basket, checkout, security and site performance. Optional analytics or advertising technologies, if enabled, should be controlled through the cookie choices shown on the store. You can change your cookie choices using the controls available on the store or your browser. If you receive marketing emails, you can unsubscribe using the link in the message or contact us.

How long information is kept

We keep personal information only for as long as needed for the purposes described here, including providing customer service, managing orders, resolving disputes and meeting legal or accounting requirements. Retention periods can differ by the type of information and the legal requirement that applies.

International processing

Shopify and other service providers may process information outside the UK. Where UK data-protection law requires safeguards for an international transfer, we rely on appropriate safeguards used by the relevant provider.

Your rights

Depending on the circumstances, UK data-protection law may give you rights to access or correct your personal information, request deletion or restriction, object to certain uses, or receive a copy of information you provided. You may also withdraw consent where processing relies on it. Contact support@sandygo.store to make a request. You can also raise a concern with the UK Information Commissioner's Office.

Updates

We may update this policy as our services and data practices change. The version displayed on this page is the current version.