Refunds & Returns Policy

This policy applies to orders delivered in the United Kingdom. To request a return, email support@sandygo.store with your order number. Please do not send an item back until we have provided the correct return instructions and address. Some items ship directly from our suppliers, so the return address may vary. Do not send returns to our business address unless we specifically instruct you to do so.

Change-of-mind returns

We accept returns of eligible new items, including non-defective items, when you tell us within 14 days of delivery that you wish to cancel or return them. For an order delivered in separate parcels, the period runs from receipt of the last item. For orders placed from 23 December 2026 through 4 January 2027 inclusive, we extend the return-request window to 15 days from delivery. After telling us you wish to cancel, you normally have a further 14 days to send the goods back under UK consumer law. Take reasonable care of the goods: where the law permits, we may deduct any loss in value caused by handling beyond what is necessary to inspect them. Some items may be exempt from change-of-mind cancellation under applicable law, for example certain sealed goods that are unsealed after delivery for health protection or hygiene reasons. We will explain an applicable exception before purchase.

Return method, labels and fees

Returns are made by post. Contact us first for the correct return address and instructions; it may be our supplier's return address. For a change-of-mind return, you are responsible for arranging and paying for return postage or a return label, where permitted by law. We do not charge a restocking fee. We do not offer exchanges.

Faulty, damaged or incorrect items

If an item is faulty, damaged, not as described or incorrect, email support@sandygo.store with your order number and details. Photos may help us resolve the issue but are not required to exercise your statutory rights. We will explain the return arrangements and cover reasonable return costs where required by law. The change-of-mind conditions above do not limit your statutory rights.

Refunds

We process eligible refunds to the original payment method within 10 days after receiving the returned goods or evidence that you have sent them back, where applicable. If we have not yet supplied the goods, we process the refund within 10 days of your cancellation request. This is subject to any earlier deadline required by law. Your payment provider may take additional time to show the refund in your account. Nothing in this policy affects your statutory rights.